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9115 Views 4 Replies Latest reply: Jan 28, 2011 6:14 AM by Adexsquare RSS

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Cisco Vocher - Pearson VUE Specific Client Question

Dec 14, 2009 4:43 AM

sinneah 4 posts since
Jun 1, 2009

Dear Community,

 

I have problems making use of my CCNA Composite 640-802 exam voucher. Before I spend time on the phone - which is inherently annoying to me - I thought I would ask here first.

 

When I try to apply my CCNA Voucher I am confronted with the following error:

 

The order must have at least 1 item that qualifies for the voucher.
Below is a list of items that do not qualify.

 

    Exam:  Exam 640-802 on Jan 7 at 3:00 PM
                Reason:  This voucher can only be used when a specific
                client question has been answered. [Name Surname] has not
                answered this question correctly.

 

 

I double-checked on my academy profile page and the voucher I applied for is the correct one for "CCNA Composite Voucher 640-802" and coincides with the the exam I am trying to book. I have written the Administrator (or Pearson VUE customer support) an e-mail already, but it has been 5 days already and no reply. Google was no help and neither was the Pearson VUE website.

 

Did anyone else experience this particular problem and has a solution?

 

Thank you in advance!

  • Jronius 1 posts since
    Dec 15, 2009
    Currently Being Moderated
    1. Dec 15, 2009 9:43 AM (in response to sinneah)
    Re: Cisco Vocher - Pearson VUE Specific Client Question

    It would appear a correction needs to be made to your name in the Pearson VUE system. Unfortunately, this will require a call to their Contact Center: http://www.pearsonvue.com/cisco/contact/

  • Oleksandr 1 posts since
    Jan 19, 2011
    Currently Being Moderated
    3. Jan 19, 2011 2:50 AM (in response to sinneah)
    Re: Cisco Vocher - Pearson VUE Specific Client Question

    Good afternoon dear friends,

     

    this problem

    "This voucher can only be used when a specific client question has been answered".

     

    was solved by entering in account information in Pearson VUE valid Academy Connection ID.

     

    Best regards,

    Oleksandr

  • Adexsquare 1 posts since
    Apr 4, 2010

    Issue with Cisco Voucher! I had the same problem using my own voucher at VUE and i cudn't get through with my region contact phone number. So, i had to create new account with Vue.

    At the last step of the registration, there was a questionnaire in reference to academy ID as well academy username. I suppose that bailed me out of using my academy voucher at Vue.........I am looking 4ward for my Cisco entry level....Wish me luck guys.......Cheers

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