Thank you for replying. Indeed some connections have to be made. The matter has been resolved today with the customer service.
It seems that when using a Cisco Academy Connection exam voucher, one's Academy ID and username have to be entered into the Pearson VUE profile. This is not possible via the website. It may be possible during the initial registration process with Pearson VUE, but I am not sure because it has been almost a year since I registered.
I resolved the matter via e-mail, but only because I had asked the question beforehand on how this is done. So maybe one would be better off doing it via telephone.
Also, the Pearson VUE website is notably not the most user-friendly one.
Issue with Cisco Voucher! I had the same problem using my own voucher at VUE and i cudn't get through with my region contact phone number. So, i had to create new account with Vue.
At the last step of the registration, there was a questionnaire in reference to academy ID as well academy username. I suppose that bailed me out of using my academy voucher at Vue.........I am looking 4ward for my Cisco entry level....Wish me luck guys.......Cheers