I have problems making use of my CCNA Composite 640-802 exam voucher. Before I spend time on the phone - which is inherently annoying to me - I thought I would ask here first.
When I try to apply my CCNA Voucher I am confronted with the following error:
The order must have at least 1 item that qualifies for the voucher.
Below is a list of items that do not qualify.
Exam: Exam 640-802 on Jan 7 at 3:00 PM
Reason: This voucher can only be used when a specific
client question has been answered. [Name Surname] has not
answered this question correctly.
I double-checked on my academy profile page and the voucher I applied for is the correct one for "CCNA Composite Voucher 640-802" and coincides with the the exam I am trying to book. I have written the Administrator (or Pearson VUE customer support) an e-mail already, but it has been 5 days already and no reply. Google was no help and neither was the Pearson VUE website.
Did anyone else experience this particular problem and has a solution?
Thank you in advance!
It would appear a correction needs to be made to your name in the Pearson VUE system. Unfortunately, this will require a call to their Contact Center: http://www.pearsonvue.com/cisco/contact/
Thank you for replying. Indeed some connections have to be made. The matter has been resolved today with the customer service.
It seems that when using a Cisco Academy Connection exam voucher, one's Academy ID and username have to be entered into the Pearson VUE profile. This is not possible via the website. It may be possible during the initial registration process with Pearson VUE, but I am not sure because it has been almost a year since I registered.
I resolved the matter via e-mail, but only because I had asked the question beforehand on how this is done. So maybe one would be better off doing it via telephone.
Also, the Pearson VUE website is notably not the most user-friendly one.
Good afternoon dear friends,
"This voucher can only be used when a specific client question has been answered".
was solved by entering in account information in Pearson VUE valid Academy Connection ID.
Issue with Cisco Voucher! I had the same problem using my own voucher at VUE and i cudn't get through with my region contact phone number. So, i had to create new account with Vue.
At the last step of the registration, there was a questionnaire in reference to academy ID as well academy username. I suppose that bailed me out of using my academy voucher at Vue.........I am looking 4ward for my Cisco entry level....Wish me luck guys.......Cheers