For the past 6 months, I'm having problems logging at the cisco tracking system. Everytime i used the lost password option
the e-mail that I used for registration is not recognized but at the same time, I still receive e-mail updates from here
(learningnetwork.cisco.com). I already sent an e-mail web firstname.lastname@example.org but they haven't responded to me for weeks now.
I tried calling customer support hoping that they would fix the issue but in my misfortune they only said that you need to wait..
I've been waiting for 2-3 months now since I called them but no avail.
So here's what I did!
- I tried to register using the same e-mail - It worked! very weird
- I tried to use the same username w/c is jonic103087 - did not work. cisco recognized my log in id!
- I used a different username w/c is now jon103087. - it worked
To sum this up I used a different username with my e-mail that i used before and it worked! very weird
Now i went to cisco tracking system's website to login,
I used my existing my CSCO ID - "Our records show that a different account is already mapped to this account. Please contact customer support."
but i was able to log in here at CLN using my new cisco.com log ID and verified that this is still my old account when I registered Sep 5, 2009
Can someone please check my cisco account. I have plans to take a certification exam and I need access to the tracking system.
Just to take note I can still access my PearsonVUe account.
Hoping that someone could me
Have you tried the following--
I understand your frustration. It is often difficult getting to the right party. You might call them also
Thanks Paul, I hope they would give me a response within 1-2 business days. I'm really excited to take the CCNA Security exam
Based on the information that you provided, it may be possible that there was a mis-merge issue during your Certification Tracking System migration. However, as Paul mentioned, it is best to contact the Certification & Communities Online support team if you havent already done so here www.cisco.com/go/certsupport A customer support representative will be able to investigate and confirm the issue, so that they can assist with a resolution.
Cisco Learning Network Moderator