For the past 6 months, I'm having problems logging at the cisco tracking system. Everytime i used the lost password option
the e-mail that I used for registration is not recognized but at the same time, I still receive e-mail updates from here
(learningnetwork.cisco.com). I already sent an e-mail web firstname.lastname@example.org but they haven't responded to me for weeks now.
I tried calling customer support hoping that they would fix the issue but in my misfortune they only said that you need to wait..
I've been waiting for 2-3 months now since I called them but no avail.
So here's what I did!
- I tried to register using the same e-mail - It worked! very weird
- I tried to use the same username w/c is jonic103087 - did not work. cisco recognized my log in id!
- I used a different username w/c is now jon103087. - it worked
To sum this up I used a different username with my e-mail that i used before and it worked! very weird
Now i went to cisco tracking system's website to login,
I used my existing my CSCO ID - "Our records show that a different account is already mapped to this account. Please contact customer support."
but i was able to log in here at CLN using my new cisco.com log ID and verified that this is still my old account when I registered Sep 5, 2009
Can someone please check my cisco account. I have plans to take a certification exam and I need access to the tracking system.
Just to take note I can still access my PearsonVUe account.
Hoping that someone could me
Have you tried the following--
I understand your frustration. It is often difficult getting to the right party. You might call them also
Based on the information that you provided, it may be possible that there was a mis-merge issue during your Certification Tracking System migration. However, as Paul mentioned, it is best to contact the Certification & Communities Online support team if you havent already done so here www.cisco.com/go/certsupport A customer support representative will be able to investigate and confirm the issue, so that they can assist with a resolution.
Cisco Learning Network Moderator