Have you tried the following--
I understand your frustration. It is often difficult getting to the right party. You might call them also
Based on the information that you provided, it may be possible that there was a mis-merge issue during your Certification Tracking System migration. However, as Paul mentioned, it is best to contact the Certification & Communities Online support team if you havent already done so here www.cisco.com/go/certsupport A customer support representative will be able to investigate and confirm the issue, so that they can assist with a resolution.
Cisco Learning Network Moderator