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Welcome to Cisco Contact Center User Group
This organization covers content and expertise on contact center related products and services offered by Cisco Systems.
Our main goals and objectives are:
exchange experiences and information on the use of the Cisco Customer
Contact products and other complementary and technical areas of
interest common to all members. Members are encouraged to work together
to resolve common problems. Discussions may be at the group or
Confidentiality and discretion are expected from all members
To identify user needs and encourage technological development and research to meet those needs.
establish two-way communications with Cisco's Customer Contact Business
Unit making known the User Group's position in matters of education,
software development, integration with call center technology, and
To work with Cisco's Customer Contact Business Unit to suggest content for inclusion in the Cisco annual Networkers events
Gain access to the user group @ http://www.ccusergroup.com/
Chair of Global Cisco Unified Contact Center Express User Group