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5010 Views 2 Replies Latest reply: Jun 23, 2008 10:48 AM by Ann Marcus RSS

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Contact Center User Group (fully supported by Cisco Customer Contact Business Unit)

Jun 11, 2008 1:07 PM

3 posts since
Jun 11, 2008

Welcome to Cisco Contact Center User Group


This organization covers content and expertise on contact center related products and services offered by Cisco Systems.

Our main goals and objectives are:

  • To
    exchange experiences and information on the use of the Cisco Customer
    Contact products and other complementary and technical areas of
    interest common to all members. Members are encouraged to work together
    to resolve common problems. Discussions may be at the group or
    sub-group level
    Confidentiality and discretion are expected from all members

  • To identify user needs and encourage technological development and research to meet those needs.

  • To
    establish two-way communications with Cisco's Customer Contact Business
    Unit making known the User Group's position in matters of education,
    software development, integration with call center technology, and

  • To work with Cisco's Customer Contact Business Unit to suggest content for inclusion in the Cisco annual Networkers events


Gain access to the user group @











Chair of Global Cisco Unified Contact Center Express User Group




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