What you are missing is any from of a topology/IP map or config dump, health dump. You might want to put a little meat in this thread for us to go on as to what the problem is. I am glad you can ping your jumpbox. You might want to add detail as to the the health of you VIRL by running the server health check widget. Run a small VM yo test connectivity. No detail no help. I not going to pull your teeth in getting this data. I would highly recommend engaging and or join Karlo Bobiles Devnet SandBox group for direction as to were to start. I am busy with my own Cert preparation and can least afford any delay. Happy VIRL troubleshooting. Sorry, finished course 5 of 6 rounds of Chemo, with an influenza cold. Not supposed to be sick. One more 3 day/5 day sessions, then I am done! Lord willing. Way KRANKY. No offense. It is just ME.
Great question, however I would recommend opening a support thread on the following DevNet Sandbox Support page: https://community.cisco.com/t5/devnet-sandbox/bd-p/4426j-disc-dev-devnet-sandbox
Cisco Learning Network
NP Ron. I wish you well in your recovery. I ended up finding my answer in the sandbox support group. I just need to learn to read! I didn't notice the messages that appear when you first log into the DevBox that specifically give you two critical commands you need to execute (the main one being the activation of the dev environment). Problem solved!