3 Replies Latest reply: Jul 31, 2018 8:51 AM by Rigo - Community Moderator

Problem with voucher.

Oscar David Gomez Mora Jul 31, 2018 8:31 AM

Hi, I am getting a problem with a voucher that i got on Cisco Networking Academy, I've contacted with Pearson support and they said that maybe the problem is that my Cisco ID is different to the one that is associated to the voucher, in addition they said that the voucher associated is not for ICND1 and on Cisco Networking Academy page it clearly says that it is. Is there anything to do?

1. Re: Problem with voucher.

Ing_Percy Jul 31, 2018 8:47 AM (in response to Oscar David Gomez Mora)

Hi!

Maybe you have a voucher for composite CCNA R&S exam (not the ICND1 exam). Consult with your instructor or send an email to: academysupport@netacad.net

Best regards!
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2. Re: Problem with voucher.

Oscar David Gomez Mora Jul 31, 2018 8:41 AM (in response to Ing_Percy)

Hi, I really don't think so, I have 3 vouchers, one for each ICND1, ICND2 and Composite.
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3. Re: Problem with voucher.

Rigo - Community Moderator Jul 31, 2018 8:51 AM (in response to Oscar David Gomez Mora)

Hi Oscar,

Based on what you've described, it looks like you have duplicate records (two Cisco ID's) in the Certification Tracking System and that might explain why you are having difficulties using your Networking Academy exam discount voucher. To have your duplicate records merged, please open a case with the Certification & Communities Online Support team and one of the agents will be able to assist. Once the records have been merged, you should be able to use the voucher.

If you have concerns about the ICND1 voucher itself, you might try reaching out to your instructor or Networking Academy support (as Ing_Percy suggested) so that they can verify if the code is for the correct exam.

Regards,
Rigo
Cisco Learning Network Moderator
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