So sorry to hear about the issue you experienced with your recent exam attempt but I'm glad to know that you've already opened a feedback case with the Certification & Communities Online Support team. The support team will be able to review and investigate the feedback directly with the exam development team. Once they've completed the investigation they'll discuss they'll provide you with an update and next steps based on their findings. If at any time you have any questions, concerns or need additional help regarding your exam feedback, please feel free to update your case online or you can call in to speak with a support agent directly. All the best!
Cisco Learning Network Moderator
I was wondering if cisco gave you a rewrite/retake of the exam. I had the similar situation during the exam.
On the date 25/07/2019 I wrote CCNP ROUTE 300-101
I had an issue with two of the Simulations (Scenarios) questions in the exams, I couldn’t access the devices to do troubleshooting on both questions which I showed to the Administrator at the testing center. One of the question was Question number 54 I cannot remember the other one. I could not click to open any of the routers on the topology and they were not displayed at the bottom of the screen for me to click and open.
Below is the results of CISCO's review.(i am not happy with)
As the result of extensive review of your exam in collaboration with our test developers, test vendors and technical staff, it has been determined that there was no problem with the simulation item in question. Our records indicate that the simulation question functioned properly, given the scenario and the information that was entered. All routers in the simulations are readily acceptable if the correct host is chosen. The tutorial, available prior to beginning an exam, clearly reviews how to move from router-to-router within a simulation. It is the responsibility of the testing candidate to review this information prior to beginning an exam. Unfortunately, to protect the integrity and confidentiality of the exam material, we are unable to provide specific information regarding the correct way to complete the simulation questions.