Unfortunately the Cisco Learning Network isn't the right place to get resolved this issue for you, but we can direct you to the right place to get this issue resolved for you.
Regarding your question related to the Cisco Networking Academy students exam vouchers. I would advice you to contact directly the Cisco Networking Academy for assistance with the discount vouchers status showing as: "Ineligible".
You can contact the Cisco Networking Academy directly at the following email address: firstname.lastname@example.org
or by phone at the Cisco Networking Academy support helpline number 1-888-327-1116
Also you can reach a Cisco Networking Academy from the following website: Find an Academy | Networking Academy
I have similar problem
I'm not able to do my final exam for CCNA security, and I asking our instructor to activate it for me, no response for my request and the course is going to end after two days.
I want to do the final exam to get voucher for certification. can you help me on how to contact Cisco and tell them my problem.
without the voucher my life is going to be complicated, now I lost hope and I don't know what to do. I need your help please tell the right things to do