To clarify, are you having issues calling in and opening a case online via the Certification & Communities Online Support site?
Candidates can take a qualifying recertification exam up until the actual certification expiration date. For example, if your expiration date is December 8, 2017 then it is still possible to take an exam on that day and if you pass, you will be recertified.
In general, it is strongly advised to give yourself enough time to complete the recertification requirements before your certification expiration date. If you do not recertify successfully and your certification expires, you will be required to repeat the entire track for the expired certification if you wish to re-obtain it.
Good luck to you!
Cisco Learning Network Moderator
Thats correct, I have setup account on the certification tracker but not able to login & also tried the numbers for Europe but the seem off the hook or engaged.
You have answered my question so Thank you and unfortunately with work commitments I wasn't able to get the time off to take well in advance but I am preparing a lot so hopefully I will pass.
Thank you lots for the reply.