3 Replies Latest reply: Jan 23, 2010 10:18 PM by Muhammad Sohail Ashraf RSS

    Can't Call from IP Phone 7985 to Ericson PBX phone

    Muhammad Sohail Ashraf

      We have connected CallManager 6 with Ericson PBX with E1 Line everything is working fine problem is we Can't Call from IP Phone 7985 to Ericson PBX phone. (Note:- We can call from Ericson Phone to 7985 IP Phone)

       

      All other models 7911, 7965 etc can call.

       

      i debug its call and notice this error(Cause i = 0x81D8 - Incompatible destination)

       

       

      can anybody guide me this problem...

       


      *Jan 20 13:45:27.916: ISDN Se0/3/0:15 Q931: Applying typeplan for sw-type 0x16 i
      s 0x0 0x1, Calling num 6120
      *Jan 20 13:45:27.916: ISDN Se0/3/0:15 Q931: Sending SETUP  callref = 0x05E6 call
      ID = 0x85F3 switch = primary-qsig interface = User
      *Jan 20 13:45:27.916: ISDN Se0/3/0:15 Q931: TX -> SETUP pd = 8  callref = 0x05E6

              Bearer Capability i = 0x8890
                      Standard = CCITT
                      Transfer Capability = Unrestricted Digital
                      Transfer Mode = Circuit
                      Transfer Rate = 64 kbit/s
              Channel ID i = 0xA98381
                      Exclusive, Channel 1
              Facility i = 0x9FAA068001018201018B0100A1090202088B0201008000
              Calling Party Number i = 0x0181, '6120'
                      Plan:ISDN, Type:Unknown
              Called Party Number i = 0x80, '4023'
                      Plan:Unknown, Type:Unknown
      *Jan 20 13:45:27.976: ISDN Se0/3/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x
      85E6
              Channel ID i = 0xA98381
                      Exclusive, Channel 1
      *Jan 20 13:45:27.992: ISDN Se0/3/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x
      85E6
              Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band inf
      o
      *Jan 20 13:45:27.996: ISDN Se0/3/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0
      x85E6
              Cause i = 0x81D8 - Incompatible destination
              Facility i = 0x9FAA06800100820100A4070202088B810102
      *Jan 20 13:45:27.996: ISDN Se0/3/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x05
      E6
      *Jan 20 13:45:28.084: ISDN Se0/3/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref =
      0x85E6

        • 1. Re: Can't Call from IP Phone 7985 to Ericson PBX phone
          Conwyn

          Hi Muhamhad

           

          Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band info

          Cause i = 0x81D8 - Incompatible destination

           

          My guess is that the 7985 tries to negotiate with the Ericison. ISDN can carrier voice, voice 3.2k and data 64k type calls. The Ericisson does not like what you specified hence the incompatible destination.  The otherway the Ericisson make a voice call.

           

          Run a debug with Ericission to Cicso and Cisco to Ericisson

           

          This looks interesting http://www.cisco.com/networkers/nw99_pres/209.pdf

           

          Regards Conwyn

          • 2. Re: Can't Call from IP Phone 7985 to Ericson PBX phone
            Muhammad Sohail Ashraf

            CALL FROM 7985 IP PHONE TO ERICSON PHONE(Not able to call)

             

            DC-VOICE-GW1#
            *Jan 23 13:20:42.508: %C3800_ENVM-3-MFAIL_OFF: There is more than one failure wi
            th the Power System 1 or this Power System has been turned off.
            *Jan 23 13:20:43.720: ISDN Se0/3/0:15 Q931: Applying typeplan for sw-type 0x16 i
            s 0x0 0x1, Calling num 6120
            *Jan 23 13:20:43.720: ISDN Se0/3/0:15 Q931: Sending SETUP  callref = 0x0612 call
            ID = 0x861F switch = primary-qsig interface = User
            *Jan 23 13:20:43.720: ISDN Se0/3/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0612

                    Bearer Capability i = 0x8890
                            Standard = CCITT
                            Transfer Capability = Unrestricted Digital
                            Transfer Mode = Circuit
                            Transfer Rate = 64 kbit/s
                    Channel ID i = 0xA98382
                            Exclusive, Channel 2
                    Facility i = 0x9FAA068001018201018B0100A109020208E20201008000
                    Calling Party Number i = 0x0181, '6120'
                            Plan:ISDN, Type:Unknown
                    Called Party Number i = 0x80, '4024'
                            Plan:Unknown, Type:Unknown
            *Jan 23 13:20:43.828: ISDN Se0/3/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x
            8612
                    Channel ID i = 0xA98382
                            Exclusive, Channel 2
            *Jan 23 13:20:43.832: ISDN Se0/3/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x
            8612
                    Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band inf
            o
            *Jan 23 13:20:43.840: ISDN Se0/3/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0
            x8612
                    Cause i = 0x81D8 - Incompatible destination
                    Facility i = 0x9FAA06800100820100A407020208E2810102
            *Jan 23 13:20:43.840: ISDN Se0/3/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x06
            12
            *Jan 23 13:20:43.932: ISDN Se0/3/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref =
            0x8612

             

             

             


            CALL FROM ERICSON PHONE TO 7985 IP PHONE (WORKING PROPERLY)

             

            DC-VOICE-GW1#
            *Jan 23 13:22:30.621: ISDN Se0/3/0:15 Q931: RX <- SETUP pd = 8  callref = 0x0849

                    Bearer Capability i = 0x8090A3
                            Standard = CCITT
                            Transfer Capability = Speech
                            Transfer Mode = Circuit
                            Transfer Rate = 64 kbit/s
                    Channel ID i = 0xA1839A
                            Preferred, Channel 26
                    Facility i = 0x9FAA068001008201008B0100A1100201010201553008820301B850860
            101
                    Facility i = 0x9FAA068001008201008B0100A10F0201020201008007414A4D414C202
            0
                    Progress Ind i = 0x8183 - Origination address is non-ISDN
                    Calling Party Number i = 0x3181, '4024'
                            Plan:ISDN, Type:Network specific
                    Called Party Number i = 0x81, '6'
                            Plan:ISDN, Type:Unknown
                    User-User i = 0x00FE, 'U', 0x0102, 'Y', 0x0102B00C06, 'I', 0x81, '4024',
            0x0F09828581, 'AJMAL '
                    Shift to Codeset 4
                    Codeset 4 IE 0x31  i = 0x80
            *Jan 23 13:22:30.621: ISDN Se0/3/0:15 Q931: TX -> SETUP_ACK pd = 8  callref = 0x
            8849
                    Channel ID i = 0xA9839A
                            Exclusive, Channel 26
            *Jan 23 13:22:31.057: ISDN Se0/3/0:15 Q931: RX <- INFORMATION pd = 8  callref =
            0x0849
                    Called Party Number i = 0x81, '1'
                            Plan:ISDN, Type:Unknown
            *Jan 23 13:22:31.433: ISDN Se0/3/0:15 Q931: RX <- INFORMATION pd = 8  callref =
            0x0849
                    Called Party Number i = 0x81, '2'
                            Plan:ISDN, Type:Unknown
            *Jan 23 13:22:38.893: ISDN Se0/3/0:15 Q931: RX <- INFORMATION pd = 8  callref =
            0x0849
                    Called Party Number i = 0x81, '0'
                            Plan:ISDN, Type:Unknown
            *Jan 23 13:22:39.009: ISDN Se0/3/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x
            8849
            *Jan 23 13:22:39.013: ISDN Se0/3/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x8
            849
                    Facility i = 0x9FAA068001018201018B0100A109020208E30201018000
            *Jan 23 13:22:39.105: ISDN Se0/3/0:15 Q931: RX <- FACILITY pd = 8  callref = 0x0
            849
                    Facility i = 0x9FAA06800100820100A407020208E3810102
            *Jan 23 13:22:42.505: %C3800_ENVM-3-MFAIL_OFF: There is more than one failure wi
            th the Power System 1 or this Power System has been turned off.
            *Jan 23 13:22:52.569: %ISDN-6-CONNECT: Interface Serial0/3/0:25 is now connected
            to 4024 N/A
            *Jan 23 13:22:52.569: ISDN Se0/3/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x88
            49
                    Facility i = 0x9FAA068001018201018B0100A109020208E40201028000
                    Connected Number i = 0x80, '6120'
            *Jan 23 13:22:52.633: ISDN Se0/3/0:15 Q931: RX <- FACILITY pd = 8  callref = 0x0
            849
                    Facility i = 0x9FAA06800100820100A407020208E4810102
            *Jan 23 13:22:52.637: ISDN Se0/3/0:15 Q931: RX <- CONNECT_ACK pd = 8  callref =
            0x0849
            *Jan 23 13:22:56.609: ISDN Se0/3/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0
            x0849
                    Cause i = 0x8190 - Normal call clearing
                    User-User i = 0x00FE
            *Jan 23 13:22:56.613: %ISDN-6-DISCONNECT: Interface Serial0/3/0:25  disconnected
            from 4024 , call lasted 4 seconds
            *Jan 23 13:22:56.613: ISDN Se0/3/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x88
            49
            *Jan 23 13:22:56.713: ISDN Se0/3/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref =
            0x0849

             

             

             

            CALL FROM 7911 IP PHONE TO ERICSON PHONE (WORKING PROPERLY)

             

            *Jan 23 13:25:16.421: ISDN Se0/3/0:15 Q931: Sending SETUP  callref = 0x0613 call
            ID = 0x8620 switch = primary-qsig interface = User
            *Jan 23 13:25:16.421: ISDN Se0/3/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0613

                    Bearer Capability i = 0x8090A3
                            Standard = CCITT
                            Transfer Capability = Speech
                            Transfer Mode = Circuit
                            Transfer Rate = 64 kbit/s
                    Channel ID i = 0xA98381
                            Exclusive, Channel 1
                    Facility i = 0x9FAA068001018201018B0100A11D020208E50201008014416A6D616C2
            053616D73616D20416C204465656E
                    Calling Party Number i = 0x0181, '6074'
                            Plan:ISDN, Type:Unknown
                    Called Party Number i = 0x80, '4024'
                            Plan:Unknown, Type:Unknown
            *Jan 23 13:25:16.549: ISDN Se0/3/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x
            8613
                    Channel ID i = 0xA98381
                            Exclusive, Channel 1
            *Jan 23 13:25:16.553: ISDN Se0/3/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x
            8613
                    Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band inf
            o
            *Jan 23 13:25:16.613: ISDN Se0/3/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x8
            613
                    Facility i = 0x9FAA068001008201008B0100A10F0201010201018007414A4D414C202
            0
                    Facility i = 0x9FAA068001008201008B0100A1100201020201553008820301B850860
            101
                    Progress Ind i = 0x8188 - In-band info or appropriate now available
                    Progress Ind i = 0x8182 - Destination address is non-ISDN
            *Jan 23 13:25:19.117: ISDN Se0/3/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x86
            13
                    Facility i = 0x9FAA068001008201008B0100A10F0201030201028007414A4D414C202
            0
                    Facility i = 0x9FAA068001008201008B0100A1100201040201553008820301B850860
            101
                    Progress Ind i = 0x8182 - Destination address is non-ISDN
                    Connected Number i = 0x0181, '4024'
            *Jan 23 13:25:19.117: %ISDN-6-CONNECT: Interface Serial0/3/0:0 is now connected
            to 4024 N/A
            *Jan 23 13:25:19.117: ISDN Se0/3/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref =
            0x0613
            *Jan 23 13:25:20.721: ISDN Se0/3/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0
            x8613
                    Cause i = 0x8190 - Normal call clearing
            *Jan 23 13:25:20.721: %ISDN-6-DISCONNECT: Interface Serial0/3/0:0  disconnected
            from 4024 , call lasted 1 seconds
            *Jan 23 13:25:20.721: ISDN Se0/3/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x06
            13
            *Jan 23 13:25:20.813: ISDN Se0/3/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref =
            0x8613

            • 3. Re: Can't Call from IP Phone 7985 to Ericson PBX phone
              Muhammad Sohail Ashraf

              Thanks for the information my problem is solved....

               

              when ever we call from any video phone or VT software we face this problem and solution is,

               

              On gateway voice-port

              (config-voiceport)#bearer-cap speech

               

               

              then gateway will send call without video to the PBX phone