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CCNA Voice Study Group
CCNA Voice
Welcome to the CCNA Voice Study Group, the place on the Cisco Learning Network where you can ask questions and share ideas with other members as you prepare for your Certification. This page has been completely redesigned to help you quickly find information you are looking for by organizing discussions into categories according to the iCOMM exam topics and following Cisco's Network Lifecycle Prepare, Plan, Design, Implement, Operate, Optimize (PPDIOO) model.
General discussions on exam scheduling logistics, best practices, lab setup, and other "uncategorized" CCNA level Voice topics.

Getting StartedGetting Started
Discussions on getting started with the CCNA Voice Certification including suggestions on study/learn resources and materials.

Voice FundamentalsVoice Fundamentals
Discussions on CCNA Voice exam topics related to the characteristics of a Cisco Unified Communications solution.
Voice ImplementationVoice Implementation
Discussions on CCNA Voice exam topics related to the creation and modification options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

Voice Messaging and Presence ConfigurationVoice Messaging and Presence Configuration
Discussions on CCNA Voice exam topics related to Cisco Unified Presence, creating and modifying user accounts for Cisco Unity Connection.
Voice Usage and Capacity Reporting<Voice Usage and Capacity Reporting
Discussions on CCNA Voice exam topics related to maintaining the Cisco Unified Communication System including generating reports, monitoring voicemail usage, and performing system backups.

Voice Troubleshooting and SupportVoice Troubleshooting and Support
Discussions on CCNA Voice exam topics related to indentifying endpoint issues, describing troubleshooting methods, collecting system information, and describing causes and symptoms of call quality issues.


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