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_C13: Document Content

 

Cisco Unified Contact Center Enterprise (UCCE) training has been updated. These courses are for systems engineers and field engineers responsible for the design, deployment, and management of call center products, software, and services, as well as team leads, business analysts, and IT personnel responsible for managing the contact center.

 

You will develop an understanding of the resources and tools required to deploy, administer, and maintain an inbound and outbound Cisco UCCE environment.