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_C13: Document Content

CCNA® Service Provider Operations Certification


The Cisco CCNA SP Operations certification validates basic knowledge and skills (of a Tier1 support engineer) in a prescriptive troubleshooting environment within a carrier class IP NGN core network infrastructure. CCNA SP Operations curriculum includes incident (event), fault, configuration, change, and performance management procedures, along with NMS and ticketing tools.



Partners: Log in for Partner Education Connection (PEC) curricula.



A valid CCENT or a valid CCNA Routing and Switching or any CCIE certification can act as a prerequisite.


Exams & Recommended Training

Required Exam(s)

Recommended Training

640-760 SSPO

Supporting Cisco Service Provider IP NGN Operations (SSPO)




CCNA SP Operations

The CCNA SP Operations certification is valid for three years.  To recertify, pass ONE of the following exams before the certification expiration date:


  • Pass any current Associate-level exam except for ICND1 exam or
  • Pass any current 642-XXX  Professional-level or any 300-XXX Professional-level exam, or
  • Pass any current 642-XXX Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams, Implementing Cisco TelePresence Installations (ITI) exams, Cisco Leading Virtual Classroom Instruction exams, or any 650 online exams), or
  • Pass any current CCIE Written Exam, or
  • Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
  • Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.


Additional Training Resources

Cisco Press:

The only authorized publisher of books for Cisco certification self-study and network technology learning is Cisco Press. Visit Cisco Press for the latest publications to help prepare you for your certification.





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