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CCIE SP Operations Practical Exam Overview

The CCIE SP Operations practical exam is an eight-hour performance-based exam that will assess the candidate’s skill in the operation and maintenance of service provider networks.  Troubleshooting is an important skill and candidates are expected to diagnose and resolve issues as part of the CCIE practical exam.  More detailed expectations are found in the documents listed below.


Practical Exam Topics

Detailed expectatios for the Practical Exam are found in the documents below.


CCIE SP Operations Practical Exam Topics

CCIE SP Operations Practical Exam Checklist

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The Practical Exam cost does not including travel and lodging expenses. Costs may vary due to exchange rates and local taxes (VAT, GST). You are responsible for any fees your financial institution charges to complete the payment transaction.  Price not confirmed and is subject to change until full payment is made. For more information on the Practical Exam Registration please reference the Take the Practical Exam tab.


Practical Exam Environment

Cisco documentation is available on-line during the exam, however knowledge of the more common protocols and technologies is assumed. The documentation can only be navigated using the index, as the search function has been disabled. No outside reference materials are permitted in the lab room. You must report any suspected equipment issues to the proctor during the exam; adjustments cannot be made once the exam is over.


Practical Exam Grading

Each question on the Troubleshooting section of the Practical exam has specific criterion, and are graded by proctors who ensure all  the criterion are met and points are awarded accordingly. The proctors use automatic tools to gather information from the routers to perform some preliminary evaluations, but the final determination of a correct or incorrect configuration is done by a trained  proctor. Each Scenario-based question is self-scored based on predefined scoring rules.


Practical Exam Format

Scenario Section: The Practical Exam begins with a three-hour section of scenario-based questions on topics related to operations processes, network management, and relevant aspects of the ITIL® v3 framework covering service operations and transitions, and to a lesser extent service design and continual improvements.  Once candidates have completed the scenario section and moved on to the next section, they may not return to the scenario questions.


Troubleshooting Section: The Practical Exam continues with a five-hour troubleshooting section, in which candidates must diagnose and resolve a series of incidents for a preconfigured network featuring Cisco IOS and IOS-XR-based network devices.  Troubleshooting will be performed using the Command Line Interface, without the help of network management system tools.  The network must be up and running ,and the faults resolved, to receive credit.



You can review your lab exam results online (login required), usually within 48 hours. Results are Pass/Fail and failing score reports indicate major topic areas where additional study and preparation may be useful.


Reevaluation of Lab Results

A Reread involves having a second proctor load your configurations into a rack to re-create the test and re-score the entire exam.  Rereads are available for the Routing and Switching, and Service Provider technology tracks.


A Review involves having a second proctor verify your answers and any applicable system-generated debug data saved from your exam.  Reviews are available for all other tracks.

Payment Terms

Make your request within 14 days following your exam date by using the "Request for Reread" link next to your lab record. A Reread costs $600.00 USD and a Review costs $400.00 USD. Payment is made online via credit card and your Reread or Review will be initiated upon successful payment. You may not cancel the appeal request once the process has been initiated. Refunds are given only when results change from fail to pass.




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