The Cisco CCIE Collaboration exam topics have been refreshed from version 1.0 to version 2.0. The new exam curriculum comprises eight domains. The new segmentation into these eight domains improves the logical exam topic structure and ensures alignment to Cisco's Collaboration products and solutions.
Each domain lists tasks that a minimally qualified candidate is expected to perform. Please note that these topics serve as a general guideline for the content likely to be included in your exam. However, other related topics may also appear on any delivery of the exam.
The Cisco CCIE® Collaboration 2.0 exam unifies written and lab exam topics into a unique curriculum, while explicitly disclosing which domains pertain to which exam, and the relative weight of each domain.
Below is the domain level comparison of CCIE Collaboration v1.0 and v2.0
CCIE Collaboration v1.0
CCIE Collaboration v2.0 - Unified Written and Lab Exam Topics
Written Exam Percentage (%)
Lab Exam Percentage (%)
1. Cisco Collaboration Infrastructure
1. Configure and Troubleshoot Cisco Collaboration Infrastructure
|1. Protocols and APIs||12||12|
2. Telephony Standards and Protocols
2. Configure and Troubleshoot Cisco Unified Communications Manager (CUCM)
|2. Infrastructure and Quality of Services||10||11|
3. Cisco Unified Communications Manager (CUCM)
3. Configure and Troubleshoot Cisco IOS UC Apppcations and Features
|3. Call Control and Dial plan||20||24|
4. Cisco IOS UC Apppcations and Features
4. Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions
|4. Endpoints, User Management, and Mobility||10||10|
5. Quapty of Service and Security in Cisco Collaboration Solutions
5. Configure and Troubleshoot Cisco Unity Connection
|5. Edge Services||16||18|
6. Cisco Unity Connection
6. Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX)
|6. Media Resources, Meetings, and Call Recording||12||12|
7. Cisco Unified Contact Center Express
7. Configure and Troubleshoot Cisco Unified IM Presence
|7. Collaboration Applications||10||13|
8. Cisco Unified IM and Presence
|8. Evolving Technologies||10||N/A|
9. Evolving Technologies
The decision to add topics to, or remove them from, the CCIE Collaboration v2.0 unified exam topics was based on the feedback received from both internal and external subject matter experts during job role analysis (JRA) and job task analysis (JTA) processes. Any variation of topics in v2.0 from v1.0 is the reflection of both the evolving Collaboration product portfolio and related job roles in the market.
Several new products and solutions have been introduced, such as the Cisco Expressway Series, Cisco Meeting Server, Cisco Spark Hybrid Services, Cisco Unified Communications Mobile and Remote Access, and Cisco Cloud Services Router (CSR) 1000V. New topics such as APIs have also been added to ensure that CCIE Collaboration certified engineers have the knowledge and skills needed to satisfy dynamic requirements in customers’ collaboration environments today.
Key topics added in v2.0:
Key topics removed from v1.0:
The CCIE Collaboration v2.0 lab exam equipment and software list have also been updated. Physical device footprint continues to shrink as virtualization expands. Most devices in the CCIE Collaboration lab exam are now virtualized. In addition, there will no longer be any physical IP phones on candidates’ exam desktops - IP phones will be remotely controlled from the candidate's PC. All CCIE Collaboration v2.0 lab exam candidates will be provided a headset for questions that require audio verifications.
Hardware and Software Comparison between CCIE Collaboration v1.0 and v2.0
CCIE Collaboration v1.0
Cisco IOS Routers
Cisco Catalyst Switches
Cisco IP Phones
Client PCs and Applications
CCIE Collaboration v2.0
Cisco IP Phones
Core Collaboration Applications
Client PCs and Applications
The written exam number remains unchanged as 400-051. It continues to include an Evolving Technologies (E.T.) domain, covering three major components: Network Programmability, Cloud and Internet of Things (IoT). The intent is to encourage and ensure that certified experts have a conceptual understanding of these Evolving Technologies domain and as such are well equipped to participate in meaningful discussions with business leaders about new technical areas that can help drive business outcomes in global enterprises.
Lab Exam (This format is only applicable for lab exams scheduled ON July 23, 2018 and beyond.)
The CCIE® Collaboration v2.0 unifies written and lab exam topics into a unique curriculum, while explicitly disclosing which domains pertain to which exam, and the relative weight of each domain. In addition, the lab v2.0 exam consists of three modules:
The modules in the lab exam are delivered in a fixed sequence. The first module is the Troubleshooting module, followed by the Diagnostic module, and lastly the Configuration module. The entire lab exam lasts up to eight hours.
It is important to note that the system does not allow the candidate to go back and forth between modules. When working in the Troubleshooting module, candidates may choose to borrow up to 30 minutes from the five hours allotted for the Configuration module. To maintain the total exam time to eight hours, the optional 30 minutes the candidate decided to use in the Troubleshooting module is deducted automatically from the time originally allocated for the Configuration module. Note that, in deciding to receive the extra time for the Troubleshooting module, the candidate will not be able to view the Configuration module in advance in order to determine whether extra time might also be needed in that section.
The Web-Based delivery system displays a warning message when the two hours has expired in the Troubleshooting module. The system asks if the candidate wants to continue working in the Troubleshooting module, adding up to extra 30 minutes; or if the candidate wants to stop working on the Troubleshooting module and advance to the next module.
Module 1: Troubleshooting
The Troubleshooting module delivers incidents that are independent of each other, which means that the resolution of one incident does not depend on the resolution of another.
The topology that is used in the Troubleshooting module is different than the topology used in the Configuration module. The devices and appliances used in the Troubleshooting module are completely virtualized.
The length of the Troubleshooting module is two hours; however, the candidate can borrow up to 30 minutes from the Configuration module. In other words, the candidate can choose to use the extra 30 minutes on Troubleshooting module or Configuration module.
Module 2: Diagnostics
The new Diagnostic module, 60 minutes in length, focuses on the skills required to properly diagnose issues in a collaboration network, without having access to actual collaboration network devices and applications. The main objective of the Diagnostic module is to assess the following key diagnostic skills:
While these diagnostic activities are naturally part of overall troubleshooting skills, they have been designed as a separate lab module because the format of the items is significantly different. In the Troubleshooting module, the candidate needs to be able to troubleshoot and resolve issues on actual collaboration network devices and applications.
In the Diagnostic module candidates need to make choices between pre-defined options to either indicate:
The Diagnostic module does not provide actual access to any devices or applications; rather, it provides the candidate with a set of documentation that represents a snapshot of a realistic situation that might present itself at a given point in time to a collaboration engineer in an investigative process. For example, a support engineer might need to provide the root cause analysis to the customer, or help a colleague who is stuck in a troubleshooting process; or summarize transpired investigation steps.
Within the Diagnostic module, the items are presented in a format that is similar to the Written exam. It includes:
The Diagnostic module questions (called tickets) contain a set of documentation that the candidate must consult to understand the problem scenario. Then in turn, the candidate analyzes and correlates information (after discerning between valuable and worthless information) to make a right choice among the predefined options listed in the item.
The tickets do not require candidates to write anything to provide the answer. All tickets are Close-Ended, in another words the grading is deterministic, which ensures fair and consistent scoring. This approach also helps to grant credit to the candidates that accurately identify the root cause of a networking issue, but fail to resolve it within the defined constraints, which the Troubleshooting module does not offer.
Real-Life experience is certainly the best training to prepare for the module. However, real-life experience is embedded when preparing for the Troubleshooting module. Candidates with limited experience should focus on discovering, practicing and applying efficient and effective troubleshooting methodologies that are used for any realistic networking challenge.
Module 3: Configuration
The Configuration module is conducted in a topology that closely resembles an actual production Collaboration network with various key components.
Although the major part of this module is based on virtual instances of Cisco collaboration appliances, you might be asked to work with physical devices as well.
In order to pass the lab exam, the candidate must meet these two conditions:
The reason for these criteria is to prevent the candidate from passing the lab exam while failing or even bypassing a module, for example, the Diagnostic module.
The point value of each item in each lab module is shown on the candidate guide, which is provided at the lab exam. The points are granted only when all the criteria of the item are met. No partial score is granted on any item.
Please visit CCIE Collaboration page for detailed information`