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The digital revolution is bringing about a stunning transformation of the modern data center and its workers. Like Peter Parker turned Spider-Man, the data center workforce needs to pick up new skills to step into its new superhero role. What’s driving this data center transformation? Billions of smart devices, “connected things,” and apps for everything are generating an ... Read more

The Customer Success Association (CSA) tells us that customer success management (CSM) has been around as a specific function in an organization since the mid-1990s. However, it’s an understatement to say that a lot has changed since then. Let’s take a look at where CSM has been, where it’s going, and what skills are needed to get there. About 20 years ago, the customer ... Read more

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