How can we be vigilante about exam security without treating customers as if they were all criminals? We think about this all the time. What can we do to increase our protection of people’s certifications without making our candidates feel like they are entering Cell Block D?
I’m guessing the airlines struggle with this too. At least, I can’t imagine that whoever started United dreamed of, one day, making people take off their shoes. And when Southwest sets their annual goals, I don’t think they have a target figure for confiscated shampoo bottles.
In the same respect, we’re sorry we cannot let you enter the testing area with a watch. It seems innocuous enough, but people have used them to cheat. We have caught people with watches fitted with USB cables, time pieces capable of downloading information from a computer. This is also why we cannot allow you into the testing area with cell phones, pagers, wallets, purses and a host of other accessories. They have all been used for cheating at some point.
Actually, cell phones are prohibited not just for security reasons, but also for personal safety. If you receive a call and the silence of the room is suddenly broken by the sounds of Justin Timberlake, the other test takers will not be happy with you.
So we’re sorry for any inconvenience our security measures cause. Please know that everything is done with an eye toward not just protecting the integrity of your certification, but also making the experience a positive one for all candidates.