I want to let you know about two exciting webinars coming up in January 2017 as a continuation of our Cisco CCIE Collaboration webinar series. Join subject matter expert Phil Morgan from Cisco Authorized Learning Partner NC-Expert as he discusses Cisco Unified Call Center Express (UCCX) scripting and dial plan concepts as they relate to the Cisco CCIE Collaboration certification. Engineers and subject matter experts Scott Hunt and Terry Jenkins will also be available for questions and discussion during the webinars. You won’t want to miss these!
About the Webinars
Cisco UCCX Scripting | January 12th at 12:00pm PST
This webinar, presented by subject matter expert Phil Morgan from Cisco Authorized Learning Partner NC-Expert, will delve into the editing and troubleshooting of UCCX scripts.
Phil will begin by discussing how to download and edit a standard script and change parameters as needed. He will then discuss validating the script and uploading it to the UCCX server. Then he will finish up by introducing valuable debugging tools built into UCCX to assist you in troubleshooting a configured script. This session will be useful to most collaboration engineers and of special value to anyone preparing for the Cisco CCIE Collaboration certification.
Dial Plan | January 26th at 12:00pm PST
The dial plan is one of the core concepts every collaboration engineer has to get right. Without this, calls do not work properly. Phil will begin by discussing how the dial plan has evolved over the years, including refinements to Call Search Spaces and Partitions. He will then discuss how Local Route Groups, Globalization and +Dialing have changed the dial plan in recent years. Finally, he will introduce some troubleshooting tools to assist you with dial plan issue resolution. This session will be of value to most collaboration engineers, but even more so to anyone preparing for the Cisco CCIE Collaboration certification.
About the Presenter
Phil Morgan CTO / Lead Instructor for NC-Experts
Phil is an award-winning instructor who has a career spanning more than 30 years in IT and Networking. He has consulted for some of the industry’s biggest names and has held multiple certifications, including Novell Master CNE, Microsoft MCSE, and is also a double Cisco CCIE!
NC-Expert and Cisco Expert-Level Training for CCIE Collaboration
NC-Expert is a Cisco Authorized Learning Partner offering instructor-led courses as part of Cisco Expert-Level Training for CCIE Collaboration.