UPDATE 12/14/2015:


All functionality is now restored for the Cisco Certifications Tracking System. Outstanding exams have been processed and all users should be able to track and manage their certifications and system profile. New safeguards have been implemented to mitigate the risk of such an event occurring in the future. Thank you for your patience as we worked with our partner through this incident.




Original Text Posted 11/21/2015:


Pearson VUE today notified users that an unauthorized third party placed malware on their Credential Manager  System (PCM). PCM is a platform maintained by Pearson that supports  certification tracking programs for a number of companies, including Cisco. PCM  is an important part of Cisco’s certification ecosystem, as it enables  individual users to manage and track their CCIE, CCNA, CCNP and other Cisco  certifications directly through Pearson’s platform.


An unauthorized party  may have accessed limited personal information from PCM, though we believe the  impact to Cisco users does not include as many data fields as the broader user  audience. At this time, we believe that the compromised information, as it  relates to individuals who have taken exams for and hold Cisco certifications,  is limited to: name, mailing address, email address and phone number.


So, while  you may see reports of additional types of personal information being  potentially compromised on the PCM platform, we have been informed that this is  not the case with respect to the Cisco certification user profiles.


Analysis  to date indicates that this is isolated to Pearson VUE’s Credential Manager  System. There is no indication any other systems, such as the actual testing  tools, have been affected. Pearson VUE has set up a toll free number: (855)  270-9182 or 1 512-201-2203 for international customers to assist with any  concerns or questions users have about the data exposure incident.


As the investigation into this incident is still ongoing, the Cisco Certifications Tracking System will have limited functionality until further notice, though testing for Cisco Certifications is able to continue.


We apologize for any inconvenience the  situation may cause.


Chris Jacobs

Director,  Certifications & Lab Delivery Technical Services.



FAQ: Certifications Tracking System Outage and Data Exposure


When will the Certification Tracking Tool be available again?

All of the Cisco Certifications Tracking System functions are back online. Outstanding certifications have been processed, and users can view current exam history, manage certifications and change profile information.


What data of mine was compromised?
At this time, we believe that the  compromised information, as it relates to individuals who have taken exams for  and hold Cisco certifications, is limited to: name, mailing address, email  address and phone number.

Why does the exposed information for Cisco users include fewer data  fields than the broader user audience?
When the Cisco exams are  taken at one of the Pearson VUE test centers, Cisco does not ask for Social  Security, Date of Birth, Credit Card numbers or Cisco.com id and password, so  that more sensitive information would not have been compromised.


What is Pearson doing about identity protection?
Users in the U.S. and Canada may call  (855) 270-9182. International users may call +011 (512) 201-2203 for more  information. Pearson is offering  identity protection to affected candidates for one-year at no cost. To  schedule an appointment email global@allclearid.com.  The Pearson hotline is currently directed to  a voice message. However, after Wednesday, November 25, 2015 the hotline will  be staffed  Monday through Saturday, from  8:00am to 8:00 pm CST.


How can I get access to my certification history, change my address,  get my certification PDF or plaques for my completed certification?
You can log a case with our  support team at www.cisco.com/go/certsupport.


Is Cisco Certification testing still available?
There is no indication that  any other systems, such as the actual testing tools, have been affected. Testing for Cisco Certifications is able to continue.